Frequently Asked Questions (FAQs)
Q. How much is shipping?
A. FREE Worldwide Shipping on every item.
Q. How long do I have to return an unwanted item?
A. 90 days from receipt of the item.
Q. How do I return my items?
A. Email us at: firstname.lastname@example.org then return the items to the address at the bottom of this page.
Q. Do you offer Worldwide shipping?
Q. How do I contact you?
A. Either by emailing us at: email@example.com or you can find our telephone number at the bottom of this page. Or simply click the "Contact Us" button at the bottom right of your page.
Q. Where is my email from Kinky Sins?
A. As well as checking your normal inbox, please check your Spam, Promotions and Social folder, our email should be in one of them.
Q. Where are your products sent from?
A. We source our products from all around the world including the US, the UK, Australia, Canada, China & Europe.
Q. How secure is your website?
A. We use the same level of security as your bank. Safe & secure purchase with bank-grade SSL technology.
Q. How can I pay for my order?
A. We accept payments from all credit and debit cards through our secure payment options: PayPal & Stripe.
Q. How long do products take to get to me?
A. 2-3 weeks for international shipping depending on where you are in the World and where the item is being shipped from.
Q. Do you offer product tracking?
A. Yes, you can track your parcel every step of the way by clicking on this link. Track Your Order
Q. Can people tell what is in my parcel?
A. No. We always use strong discrete packaging with no mention of any sexual words on labels. Items will be safe and well packaged.
Q. I have ordered several items; will they arrive together?
A. Your items may arrive in separate packages depending on where your items are being shipped from as we use several suppliers around the world.
Q. The item I want is out of stock, when will it be in stock?
A. Our stock is updated frequently. Please check back for updates on items listed as out of stock. Or contact us for more information at: firstname.lastname@example.org Or simply click the "Contact Us" button at the bottom right of your page. If you should happen to order an item that has just gone out of stock, you will be contacted regarding a delivery date or offered a full refund.
Q. I want an item but you don’t sell it, will you sell it in the future?
A. We strive to give our customers 100% satisfaction. If you are looking for something specific that you think we should be selling, then please contact us at: email@example.com Or simply click the "Contact Us" button at the bottom right of your page.
Q. Do you offer a satisfaction guarantee?
A. Yes, 100% satisfaction guaranteed or your money back!
Q. How much does it cost to call you?
A. We have a TOLL FREE US number at the bottom of this page, or you can email us for free at: firstname.lastname@example.org Or simply click the "Contact Us" button at the bottom right of your page.
Q. I want to cancel my order but it has already been processed?
A. Once an order has been processed (order has been sent to warehouse) it is not possible to cancel it. However, if you wish to cancel within only a few hours of making your order, it may be possible for it to be cancelled. To check this please email us at: email@example.com Or simply click the "Contact Us" button at the bottom right of your page.
Q. Will I be required to pay any customs or duty fees or taxes?
A. We ship our items/products from several countries all over the world. Each individual customer is responsible for any and all customs or duty fees and taxes that may be incurred. Please be aware that we have no control over any of these charges and that we are unable to predict these possible charges. Please check in advance on these regulations if you are unsure if you will be changed or not.
You must comply with all applicable laws and regulations of the country/destination for which the items/products are destined. We will not be liable or responsible if you break any laws or regulations.
When you order products from our website for delivery to countries/destinations outside of the EU, your order may be subject to import duties and/or taxes. These are applied at the time the delivery reaches that specific country/destination. Please be aware that we have no control over any of these charges and we cannot predict their amount if any. Again please look into the charges, laws, and regulations of your country if you are unsure of anything.
If you have any other questions please don’t hesitate to ask, email us at: firstname.lastname@example.org Or simply click the "Contact Us" button at the bottom right of your page.